Here at Freckles and Flowers we are committed to ensuring we protect and take seriously your privacy at all times. We collect certain information about you for two main reasons, to uphold a high standard of customer service to you and to process your order you have placed with us. We will always use the information we collect about you lawfully and in accordance with the General Data Protection Regulation.
If you choose to place an order with us or book us as your Liverpool wedding florist, we will only collect the information we need to give you the best possible service and experience with us. This will include your name, contact details, delivery and or billing address and your credit/debit card details to process your payment. We will never collect sensitive information about you without your consent and will only contact you with the information provided to us in relation to any orders or queries you have confirmed with us. The information we hold will be accurate and up to date and if you require a copy of the information, we have for you we will be happy to provide it and amend any inaccuracies you may come across.
Transmission of data and personal information cannot always be of guaranteed safety when operating via the internet however we will always strive to protect your personal information within our means. We store the information you provide to us in our secure internal database and we will only hold this information until completion of our services to you as to ensure any further interactions can be appropriately responded too. We will ensure all internal files containing your information are disposed of correctly and any paper copies of names and delivery addresses used for the purpose of your order are disposed of and shredded so that it can not be kept further than needed or used. We will only ever pass on your information if consented to by yourself the customer to a support organisation to us that would be of interest to your or the order requirements you have provided us with. We may use technology accessible to us through our website platform to track visits and actions taken across our online website. Data collected this way in simple terms means a "cookie" will be stored on your browser this can be used to possibly identify you however you can modify your settings on your device to decline consent for this. This is usually found in the "settings and privacy sections" of your browser. By using this data in a statistical purpose only we are able to see the popular sections of our website and improve our quality of service to you. This information will not be shared. We may update this our policies to amend any changes we make in terms of how we collect or store your data. We will always put out a notice on our website and or social media, so you know if and when we are doing this. If you have any questions, concerns or comments in reference to the above please email us with the contact details provided on this website.